ItsWorthMore.com Support
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About ItsWorthMore.com
What's it all about?
ItsWorthMore.com is a service that buys your used electronics online. We provide our customers with an easy way to sell their unwanted electronics without the hassle and risks associated with auctions.
Why Should I trust ItsWorthMore.com?
We understand that you might feel uneasy about sending us your item(s). However, here at ItsWorthMore, nothing matters more to us than providing a phenomenal experience while creating customer value and building a relationship of trust with our customers. Rest assured that ItsWorthMore understands and acknowledges the trust our customers put into our business. We continuously strive to ensure that we deliver to our customers securely and in a timely manner. These actions are taken understanding the time invested into the development, organization and entrepreneurship of this website is focused to ensure it is both user friendly and offers top dollar for your electronics, it would be a bad business decision on our part not to honor our promise and your trust.
To help increase your comfort level, we suggest reviewing the following resources.
- Check out our rating on ResellerRatings.com created through awesome service.
How are the electronics evaluated?
How are the electronics evaluated?
The electronics are evaluated via multiple steps. The first is making sure that the model you have selected is accurate compared to the device delivered. We assess the physical condition of the item(s) to see if the category you selected matches its description. We look for scratches, dents, etc. We also look to see if the item(s) is real or counterfeit, as well as if there was any tampering to the device. Your item(s) is then checked for water damage and the battery life is also tested. Lastly, we look to make sure that all passwords are removed so we can reset the phone and wipe out all personal information. If your assessment was accurate, we will send you the money in the method selected. If not, we will offer you a new price, which you can accept, or ask for your item(s) back. Rest assured, at ItsWorthMore, we will always give you the most value for your item.
What do I do with my SIM card?
We do not need your SIM card in order to evaluate your item. Please remove your SIM card prior to sending us the phone. If you forget, don't worry, we will dispose of your SIM card during our evaluation of your phone.
What does “unlocked” mean?
A phone that is “unlocked” is one that is not associated to a carrier. As we do offer more money for phones that are “unlocked”, you can ask your carrier to unlock your phone for you and then submit it as an “unlocked” phone. You would have to reach out to your carrier to see if they can unlock the phone for you.
What if I do not agree with the evaluation of my phone?
In the event that you do not agree with the evaluation of your phone, you can ask for a reinspection where a fresh pair of eyes will evaluate your phone and see if they agree with the evaluation that was done already or if they can increase the offer amount.
Payment
How and when will I get paid?
We currently offer four methods of payment - Check, PayPal™, Zelle®, Digital Payment or Gift Card. You'll be asked to indicate your preference when you check out.
Your payment will be sent to you after we receive and inspect your item(s), which typically takes 4 to 7 business days. After your item(s) have been inspected, payment is processed within 24-48 hours of approval. We do offer an expedited option that guarantees 1 business day processing, as well as faster 2 business day shipping.
What should I do if I haven't received my payment?
Once we have inspected your item(s), we typically issue the payment within 24-48 hours of approval. For each payment, you will receive an email from us notifying you of the payment along with the confirmation number.
Please be aware that the time it takes for you to receive your payment will differ depending on your preferred method of getting paid.
Is there a faster way to get paid?
Yes. With the options PayPal™, Zelle®, Digital Payment and Gift Card, we offer an expedited option. This has your device evaluated within 1 business day, and payment sent within 1 business day. If you would like to receive a check, the normal 5-10 business day payout would still apply.
What if I put my wrong personal information for payment or wrong payment type?
If you want to change your payment type, you will have to contact us via email, for one of our representatives to make the changes in the backend. These changes will reflect under the “Adjustment” notes on your offer page. If you have the wrong address, or any other incorrect personal information associated with your account, you cannot modify that information for an offer that has already been submitted. This is done for security reasons. In the event the change requested can be completed you will be able to see these changes on your offer page.
Selling to ItsWorthMore.com
What if I'm not sure about the condition of my product?
No problem, just select a condition that you feel is accurate. Once we receive your item(s), we will evaluate it and adjust the offer accordingly.
Please note that the final offer price could end up being higher or lower. If it's lower, we will provide a detailed email regarding the adjustment and you would then have 3 days to accept the offer. If you do not respond within the 3 day time period, we will assume you have accepted the offer and will initiate the payment to be processed.
Does ItsWorthMore.com accept items from outside of the United States?
No. At the present, we do not accept shipments from outside of the United States.
Is there a limit on the number of items I can sell?
No. There is no limit, you can sell as many items as you want. However, for bulk sales (10 or more items), please contact us first before creating an offer. All bulk sales are subject to final approval and may be cancelled for any reason whatsoever as deemed necessary.
Is my personal data erased from the item(s)?
Yes. We personally see to it that every item that comes into our office is wiped of all data.
What if I am unsure of the model of my item(s)?
Most items have their model number provided in the "About" area of the device's settings. This information may also be found with your previous cellular carrier and is commonly provided when requested
What do I need to send in to get the quoted offer amount?
Depending on which item you have selected, you may have the option of selecting the accessories that you are including with your package. If you choose not to include any accessories, you do not need to send any accessories in. If you select headphones for example, we will expect to see a pair of headphones. For any items in the “New” condition, we expect all accessories to be included as we pay a premium for these items.
What do I do with my SIM card?
We do not need your SIM card in order to evaluate your item. Please remove your SIM card prior to sending us the phone. If you forget, don't worry, we will dispose of your SIM card during our evaluation of your phone.
Shipping an item
How long do I have to ship my item to you?
The price ItsWorthMore has quoted you is valid for TWENTY-ONE (21) days. If we receive your item AFTER TWENTY-ONE (21) days, ItsWorthMore shall re-evaluate your item and price it at the CURRENT market value.
How do I ship an item to ItsWorthMore.com?
Once you accept an offer and during the checkout process, you'll be prompted to select your shipping carrier: FedEx or UPS. Please print out the shipping label and follow the instructions on the label. Once your package is ready to ship, please drop it off at the nearest FedEx or UPS location.
How do I track my package?
We will provide you with a prepaid and trackable shipping label via FedEx or UPS, that you can easily print out. Delivery Confirmation is included with the label, so you can verify that the item successfully arrived at our location. We will also email you when we receive your package. If you want to get all updates on your package, it is crucial that you provide us with the correct email address and check it so that you can receive our updates on the process.
My package weighs more than the weight shown on the shipping label. What should I do?
That's okay. FedEx or UPS will charge us for the difference in weight if at all there is any.
Is my package Insured?
Don't worry about accidental damage to your package during shipping - we've got you covered! Our standard insurance covers up to $100, but if you want full coverage, you can purchase our shipping insurance at checkout. Just make sure to package your items properly to avoid the claim being denied due to insufficient packaging. Please note that our insurance does not cover denied claims or missing/incorrect items. And don't get any funny ideas, because if we suspect any fraud, we have the right to deny your claim regardless of the carrier's decision. So rest easy and let us take care of your precious cargo!
Is there a faster way to ship my item(s)?
Yes. We offer a 2 business day expedited shipping service at checkout. This also includes 1 business day payout through PayPal™, Zelle®, Digital Payment or Gift Card. Check payments are still subject to the normal 5-10 business day window.
Does ItsWorthMore.com accept items from outside of the United States?
No. At present, we do not accept shipments from outside of the United States.
What if I do not have a printer to print out my shipping label?
If you do not have a printer, that's okay. Contact us via email, chat, or phone and one of our representatives will take your information and have your shipping label mailed to you via USPS. Please be sure to have your offer number ready so that our representative and locate the appropriate shipping label and send it to you as soon as possible.
What if my item is damaged in shipping?
It is your responsibility to make sure that your item(s) are fully secure when you ship them. If you ship using our prepaid shipping labels, all packages are insured up to $100. If a package is received and looks to have been damaged due to mishandling, we will claim insurance for that package. However, if the box is secure and does not look as though anything happened during transit and the item inside was not secure, we will offer you an amount based off the condition we receive the phone in.
Your ItsWorthMore.com account
Why should I sign up for an account?
Signing up allows you to track your offers and/or any referral commission that you may have earned. You will also have your information saved with us and can checkout much faster the next time you choose to sell your electronics to us.
I haven't received a Confirmation Email. What Should I do?
Please ensure that you have entered a valid email address, and that the confirmation email has not been sent to your Junk or Spam Mail Folder. Some email programs may mistakenly misroute your confirmation email. We recommend adding ItsWorthMore.com to your list of Safe Senders to ensure proper email delivery.
What if I put my wrong personal information for payment or wrong payment type?
If you want to change your payment type, you will have to contact us via email, chat, or phone for one of our representatives to make the changes in the backend. These changes will reflect under the “Adjustment” notes on your offer page. If you have the wrong address, or any other incorrect personal information associated with your account, you cannot modify that information for an offer that has already been submitted. This is done for security reasons. You will have to contact us to modify the information for an offer that has already been submitted. Once again, you will be able to see these changes on your offer page.
Two-Factor Authentication (2FA)
- What is Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) adds an extra layer of security to your account. It requires two methods of verification before granting access.
- Why use 2FA?
2FA enhances your account security. Even if someone knows your password, they can't access your account without the second verification method.
- What methods of 2FA do you offer?
We provide four methods:
- Text Message (SMS): Receive a verification code via text.
- Authenticator App: Generate codes using an app like Google Authenticator, Microsoft Authenticator and Authy.
- Security Keys: Passkeys, physically insert a key or connect via Bluetooth.
- Backup Codes: Use one-time codes if other methods are inaccessible.
- How do I set up 2FA?
Setting up 2FA is easy:
- SMS: Add your phone number in settings, then follow prompts.
- Authenticator App: Install the app, scan the QR code in settings.
- Security Keys: Use a Passkey, insert a key or connect via Bluetooth.
- Backup Codes: Generate codes in settings, then save them.
- Can I use multiple 2FA methods?
Yes, you can set up multiple methods for flexibility.
- What if I lose access to my method?
If you lose access to your method, you can use a backup method. We recommend setting up multiple methods to avoid this.
- Are these methods secure?
Each has its considerations. SMS and app can be intercepted, security keys are very secure, and backup codes should be stored safely.
- Can I disable 2FA?
Yes, but it's recommended to keep it enabled.
- Need help with 2FA?
If you need help, please contact support.
Still have questions? Reach out using the information below and one of our representatives would be more than happy to help!
ItsWorthMore.com LLC
570 Monroe Rd
Ste 1008
Sanford FL 32771
Email: [emailprotected]
Phone: (855) 487-9678
SMS: (888) 965-2195
M - F (8AM - 6PM EST)
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